SpinHub Privacy Policy

At SpinHub, we are committed to protecting your privacy and safeguarding your personal data whenever you use our services. This Privacy Policy explains how we collect, use, store, and protect information when you visit spinhub.com, our mirror domains, or use the SpinHub casino mobile app on iOS or Android devices. SpinHub is operated by Consolutetish S.R.L., registered in Costa Rica, and licensed under the jurisdiction of Anjouan, Union of Comoros. By creating an account or using our services, you agree to the practices described below.

Information We Collect

When you register for a SpinHub account or visit our website, we may collect various categories of personal information necessary to provide our services and comply with regulatory obligations.

• We collect your name, date of birth, email address, phone number, and residential address during account registration.
• We gather payment details, including deposit and withdrawal information, when you use methods such as Visa, Mastercard, bank transfer, Skrill, Neteller, MiFinity, or cryptocurrencies including BTC, ETH, LTC, USDT, and others.
• We record your gaming activity, including wagers, bonus usage, and game history, to manage your account and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access spinhub login pages or our official website.
• We may request identity verification documents (KYC) to confirm your age and identity in accordance with anti-money laundering regulations.

How We Use Your Information

We use the information we collect to operate SpinHub casino responsibly and to enhance your overall experience. Our purposes include:

• We use your data to create and manage your player account, process deposits and withdrawals, and verify your identity through our KYC procedures.
• We use your contact details to send important account notifications, including confirmation of your spinhub bonus activity, promotional offers, and any spinhub promo code communications you have opted into.
• We analyse your gameplay patterns to personalise offers such as our Rewards Club Store, Prize Wheel promotions, and weekly leaderboard prizes.
• We use your information to comply with legal obligations, including reporting requirements under our operating license and applicable financial regulations.
• We monitor account activity to detect fraud, prevent unauthorised access, and protect the integrity of casino SpinHub operations.

Marketing Communications

We may use your email address to inform you about new promotions, including our SpinHub Starter Pack welcome bonus, VIP Level Transfer offers, and updates related to our loyalty program. You can withdraw your consent to receive marketing communications at any time by contacting us at support@spinhub.casino or using the unsubscribe link included in our emails.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our platform. Cookies allow us to remember your preferences, keep you securely logged into your spinhub casino login session, and analyse traffic patterns across our desktop, mobile browser, and installable app versions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners in limited circumstances necessary to operate SpinHub effectively.

• We share information with payment processors and financial institutions to facilitate deposits and withdrawals through your chosen method.
• We provide data to identity verification providers to complete KYC checks required before withdrawal approval.
• We may share data with our affiliate program partners, such as Winbuddies.com, solely for tracking referral activity and commission purposes.
• We disclose information to regulatory authorities, law enforcement agencies, or courts when legally required to do so.
• We work with game providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and other studios featured on our platform, who may receive limited technical data necessary to deliver gameplay content.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our security protocols include encryption of sensitive data, secure servers, and restricted internal access controls. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Following account closure, we may retain certain records for a limited period to meet our obligations under anti-money laundering laws and licensing conditions.

International Data Transfers

As we operate across multiple jurisdictions, your information may be transferred to and processed in countries outside your country of residence, including Costa Rica and other locations where our service providers operate. We take appropriate steps to ensure that any international transfer of your data maintains an adequate level of protection consistent with this policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request that we delete your personal data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing communications.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your information appropriately.

To exercise any of these rights, please contact our support team at support@spinhub.casino, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer our services to residents of France and its territories, the Union of Comoros, the United States and its territories, or countries listed on the FATF blacklist. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to suspend or close the account in accordance with our terms.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat, or by email at support@spinhub.casino. For verification-related enquiries, you may contact kyc@spinhub.casino directly.